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Service Guide

GettingStarted

Note that this service is for customers departing Japan
from Narita Airport or Haneda Airport.

You will need to present the following:
・ Your passport
・ Your flight ticket
(or other proof you are departing Japan)

Please visit the Reception Counter when you are ready to use this service.

1 Get Your Receipt Holder

Information required for checkout will be initially entered in the Receipt Holder,
including your name, passport number, and departure date.

You will need to present the following
your passport and flight ticket
(or other proof you are departing Japan).

2 Go Shopping

Please shop for items you want to purchase on Floor 8. (Merchandise on other floors is not eligible.)

3 Check Out

Present your Receipt Holder at the checkout counter.Whenever you make a purchase with this service,
you will be issued an export confirmation (receipt) that you will need to show at your departing airport.
On your departure date,you will be able to pick up all the items you purchased through this service at the
【DUTYFREEPICKUP】at your departing airport.

You will need to present the following
Receipt Holder

At Your Departing Airport

4 Pick Up Your Items

After you have completed departure procedures at Narita Airport or Haneda Airport,
please pick up your purchased items at the【DUTY FREE PICK UP】.

You will need to present the following
your passport, boarding pass, and export confirmation (receipt).

Please pick up your items at the terminal after immigration control.

DUTY FREE PICK UP COUNTER
Narita Airport【 Terminal 1 】
Narita Airport【 Terminal 2 】
Narita Airport【 Terminal 3 】
Haneda Airport【 International terminal 】

Points to Keep in Mind

CONVENIENT SERVICE FOR THE CUSTOMERS DEPARTING ON SAME DAY

We have started new convenient service for our customers departing on the same day.
Besides alcohol and tobacco, you can do your shopping with us until the following time.
Shopping hours changes according to your departure airports.

[ Haneda Airport ]

For customer departing from HANEDA airport after 19:00~,your shopping hours is until 13:00 today.
However, if your departure time is after 24:00~, your shopping hours is until 18:00 today.

[ Narita Airport ]

For customer departing from NARITA airport after 19:00~, your shopping hours is until 13:00 today.

* Regarding the purchase of Alcohol and tobacco, customers should purchase them the day before the departure day (until 20:00).
(Customers departing from Haneda Airport on late night flight, please purchase them two days before your departure day.)
For further details, please contact us. TEL: 03-5159-3400(10:30-20:00)

Good news for customers departing from airports other than HANEDA &NARITA.

Customers departing from airports other than TOKYO such as KANSAI, NAGOYA, etc will be able to shop the specialized items ※ at 8F & take them away with you.

Note: Customers departing from TOKYO airports (HANEDA/NARITA) can choose either to take away or pick up at the airport.

※Specialize items
Wrist watches made in JAPAN, Japanese traditional handicrafts, beauty equipments, other miscellaneous items including stainless mugs & so on.
(Besides these items, you need to pick up the items at HANEDA/NARITA airport as usual.)